Payment / Dispatch

Delivery
Delivery within German borders will be carried out by DHL. Unless stated in the product description, all offered items are ready for immediate transit.

Delivery to foreign countries
We also ship to foreign countries, but only against cash in advance, PayPal or credit card. Please note that you will be responsible for any incurred costs of the payment transfer. Should your delivery take place in non-EU countries, you will have to arrange all tax claims by yourself. We will not take any responsibility for customs, export declarations etc. Please note that due to high bank charges, we cannot accept foreign cheques.

Delivery time
Your order will be processed directly after reception. We are permanently working on improving our logistics to even shorten delivery times. We are engaged to dispatch goods that have been ordered until 1:30 p. m. on the same day. Duration of international deliveries may vary depending on the country of destination. 

Mode of Dispatch
All products from our range will be sent via postal mail or courier such as DHL. For larger quantities, we will contract a forwarding agency for shipment. 

Delivery charges
Germany: € 3.95

Orders exceeding € 35 will be dispatched free of charge within Germany
Cash on delivery (only possible within Germany): € 7.50 

European countries:

  0 -   2 kg:    € 9.95
  2 -   5 kg:   € 13.95
  5 - 10 kg:   € 14.95
10 - 20 kg:   € 19.95
20 - 30 kg:   € 24.95
30 - 40 kg:   € 29.95
40 - 50 kg:   € 34.95
50 - 60 kg:   € 39.95

Non-European countries:
The shipping costs will be shown after selecting your country. 

Important note
Despite our best efforts, items may be damaged during transit. Should this be the case, we will naturally refund the damaged product free of charge. Any complaints regarding damage caused in transit must be reported immediately on receipt to the delivery agent. Afterwards please inform us about the transport damages. Thank you for your help and understanding. 

Payment
Payment will be made by payment in advance, cash on delivery, credit card, direct debit, PayPal, buy on account.

If orders are placed from abroad, payment will be made by payment in advance, PayPal or credit card.  

  • Payment in advance
    Choosing the payment method payment in advance we will mention our bank details in the order confirmation and will ship the goods after receipt of payment. Due to high banking fees we don’t accept any cheques!  
  • Cash on delivery
    Choosing the payment method cash on delivery (COD) there will incur additional charges of € 7.50. In addition € 2.00 per package has to be paid separately to the deliverer.  
  • Credit card, 3D Secure
    The credit card account will be debited in the moment when we dispatch the goods.  
  • PayPal
    Your PayPal account will be charged as soon as you have executed the payment.  
  • Direct debit (Billpay)
    The debiting of the purchase price will take place in the moment when we dispatch the goods.

 

  • Buy on account (Billpay), convenient payment thanks to 20 days term of payment

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