Cancellation policy

Cancellation policy
Any customer has the right to revoke his / her contractual statement either in writing (e.g. Letter, e-mail, fax) without specifying reasons and within fourteen (14) days of receipt of the goods or by returning the goods. The deadline period begins upon receipt of this notification in writing, but not before receipt of the goods by recipient (in case of recurring deliveries of similar goods not before receipt of the first delivery) and also not before fulfillment of our obligation of information according to article 246 § 2 in conjunction with §1 paragraph 1 and 2 EGBGB as well as our obligations according to §312e paragraph 1 sentence 1 BGB in conjunction with article 246 § 3 EGBGB. In order not to exceed the cancellation period, the timely dispatch of the revocation or goods is sufficient. The revocation is to be sent to

Waren-Import-Export-Handels GmbH
Auf der Schulmatt/ Am Grünloch 9
77743 Neuried/ Germany

Cancellation consequences
In the event of a valid revocation of this agreement, each party shall return to the respective other party the benefits received and, if applicable, directly accountable uses (i.e. interest). Goods must be returned in the condition and quantity in which they were received or you will have to provide compensation. This does not apply to goods transactions if the deterioration of the product can be attributed solely to the inspection thereof, in a manner similar to inspecting a product personally in the shop. Furthermore, you can generally avoid the requirement of value compensation by not using the goods as your property and refraining from doing anything that could compromise their value. Transportable goods may be returned at our risk.

The following paragraph refers only to returns within Germany:
You will have to cover the regular costs of return if the delivered goods correspond to those that have been ordered and if the price of the goods to be returned does not exceed the amount of 40 EUR or if in the case of a higher price you have not paid the purchase price or installment for higher priced goods at the time of cancellation. Otherwise, the return is free of charge. Goods not suitable for delivery by parcel will be picked up.

Obligations for the return of payments have to be fulfilled within 30 days. This deadline begins when you send your cancellation or goods and, for us, with their reception. 

The right of revocation does not apply
 to distance contracts concerning the delivery of goods that have been produced according to customer specifications